6 things you shouldn’t say when complaining in a hotel or resort

All right, today something not related to financial freedom. Let me share with you today something from my place of work. As some of my readers know, I am a hotel manager and thus regularly confronted with guest feedback. Most of the time it's great, but occasionally it happens that I receive some unpleasant comments. … Continue reading 6 things you shouldn’t say when complaining in a hotel or resort

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Why a beautiful office matters

I have been working abroad, in developing countries, for a couple of years now. All the hotels I worked at were luxurious 5 star properties, and only my current hotel is in a slightly lower 4 star category. But almost all the hotels had (and still have) one thing in common. Their back-office areas tend … Continue reading Why a beautiful office matters